ARRMA Durango Ltd Cookie Policy
At Team Durango, we're serious about racing! We're also serious about giving you the best user experience possible when using our website, and to do this we need to use 'cookies'. By continuing to use our website you are implying your consent for us to use cookies. You can read all about what we use cookies for here.

Team Durango e-commerce Policies

(Team Durango is a brand used by ARRMA Durango Ltd)

CREDIT CARD ORDERS
Team Durango accepts VISA and MasterCard as payment on orders shipping to anywhere in the world. When using your credit card, please provide your credit card billing address if different from the shipping address and daytime phone numbers. If the billing address or security code does not match that which is on file at the financial institution or if authorization is not given for any reason, we reserve the right to cancel the order without notification. We cannot work out credit card problems with the financial institution; you must settle problems with them and reorder once the problem is resolved. Repeated attempts to authorize your credit card on the same order may result in an additional charge. We do not assume any responsibility for bank fees incurred by using a Debit Card for your purchase and/or return credit.

THIRD PARTY PAYMENT METHODS
When using a third party payment method such as PayPal®, you may be referred directly to them to resolve issues with your payment account. We reserve the right to only ship product to confirmed addresses. We do not accept payments in the form of wire transfer.

INTERNATIONAL ORDERS
ARRMA Durango Ltd ships all over the world! All payments must be in the Currency we have chosen for your country. In most cases we offer International Air or UPS Worldwide SaverSM. UPS Worldwide Saver is recommended for quick delivery and includes tracking. Under no circumstances will we falsify invoices or shipping labels. The Customer is responsible for any applicable taxes, duties or custom fees. Inquiries regarding possible fees should be directed to your local authorities. Refused packages will affect your return credit. See Credits and Balance dues. Please do not request that we falsify invoices or suppress tariff codes or country-of-origin information. While we do ship to most international destinations, we are unable to serve some countries at this time due to trading law or credit card security reasons.

YOUR CUSTOMER REFERENCE
Every order you place is assigned a unique "order number" which will be printed on the invoice that you receive. Please use this reference whenever you contact us.

TELEPHONE ORDERS
We do not accept telephone orders.

BACKORDERS
Team Durango will not automatically ship out back orders. If a product is sold out, you can add it to your "Back Order List" by clicking the “order” button for the product you need. The "back order list" works like a saved items list for out-of-stock products (You can remove items from your back order list at any time, there is no need for any payment or deposit.). When we receive new stock of any items on your back order list you will receive an automated email notifying you that they are now available. Once stock is in, simply return to you back order list and transfer them to your shopping cart. You can then proceed to checkout.

QUESTIONS ABOUT RECENTLY PLACED ORDERS
Please note that since we begin processing your order immediately after receiving it, we are unable to make changes or cancel the order once it is placed. You will receive an automated email when you have placed your order and once again with tracking number information,when your order has been shipped, but only if you have chosen your order to ship via courier. If you have any questions then please email to sales@team-durango.com using the English language.

CREDITS
Some pre-approved returns that fall outside of policy may be limited to merchandise credit only. We cannot give credits for merchandise unless we have proof of receipt. Any charges Team Durango incurs as a result of a refused shipment, will be adjusted from the return credit.
In some cases credits may be left on your account with us (with the exception of orders paid for by PayPal®) can be used toward a future order. If the order was paid by credit/debit card, we will credit your  card account. We will only credit the original  card used on the order. If you no longer have that credit card, you will need to contact the issuing bank to work out arrangements.

RETURNING MERCHANDISE
You must not return anything without prior permission and you must make reference to the authorisation number provided by Team Durango Ltd. The merchandise must be in new and unused condition and in its original packaging. We are unable to reimburse for return shipping costs. We do not accept returns via COD or any other collection method. COD packages will be refused. Packages billing Team Durango will result in actual shipping charges billed back to sender unless other prior arrangements were made. There is no restocking fee for qualified returns. Building the kit, mounting and running fuel through a model engine, installing radio parts in a model, , installing software or discarding the packing material are some examples of what constitutes used merchandise.

CHARGE BACKS
When merchandise is purchased with a promotional discount based on the overall amount of the order, the discount may no longer apply once merchandise is returned. The result will be a charge back for the promotional discount. This can affect the credit given.. If you have questions regarding the effect of your discount on your return, please call our Order Assistance line to inquire.

DAMAGED RETURNS
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact sales@team-durango.com with photos  immediately. Save all packaging material and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return.

DEFECTIVE RETURNS
Manufacturer defects found after the product has been used (or after the build process has started)_revert to the manufacturer's warranty and we  will handle any problems for you directly. Please do not return used merchandise without authorization.
If you can determine that a product is defective before using it, we may be able to accept it back for exchange or refund; however, we suggest that you contact your model shop or sales@team-durango.com before taking any action.

SHIPPING
Unfortunately we cannot accommodate requests for preferred shippers, only the choices offered at check out are available.. Once the order has shipped, we must allow the carrier a reasonable time frame to deliver. Team Durango and/or carrier reserve the right to request a signature for proof of delivery. We cannot demand a shipment carrier to leave a package. You may contact the carrier for instructions on available options. Once the package is successfully delivered, we are not responsible for theft or damage to the merchandise. When using a forwarding company, we are not responsible for lost or damaged merchandise after the forwarding company has accepted delivery. The forwarding company must report shipping damage for a claim to be filed. We are not responsible for delays in express delivery orders due to weather conditions and/or attempted deliveries. Export documentation will not be provided. Know who you are receiving a package for or forwarding a package to! If you accept a package that was purchased with a fraudulent credit card, you will be in possession of stolen merchandise. You may be responsible for any legal or collection action related to the shipment. Shipping charges are non-refundable.

LIMITS OF RESPONSIBILITY
We accept no responsibility for crash damage and/or loss of kits, engines, accessories, etc. incurred during operation of a radio-controlled model. In most cases it is very difficult or impossible to determine whether crash damage was actually due to radio equipment failure or to operator error. Also, we cannot be held responsible for any purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts, and repairs not completed by our service center, etc.
It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions to the best of our abilities based on the information available to us at the time. We are unable to guarantee successful outcomes.
All of the products we sell to members of the public are intended for retail consumption by our customers and are not intended for resale. We reserve the right not to sell commercial quantities or to resellers.. Any consequences arising out of the resale of merchandise purchased from Team Durango is the responsibility of the seller, not Team Durango. Team Durango may revoke the ordering privileges of customers who purchase commercial quantities of our products.
We reserve the right to limit quantities and discounts.. International radio frequency and electric current requirements are the responsibility of the buyer.
Additional policies may exist. Policies are not limited to those on this page. Call with any questions.

PRICE AND/OR DESCRIPTION CHANGES
All prices, pictures and descriptions on this site and all other Team Durango or ARRMA Durango Ltd publications are subject to change. Team Durango or ARRMA Durango Ltd maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, Team Durango or ARRMA Durango Ltd reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 30 days regarding price or promotion discrepancies.